Frequently asked questions

An eSIM is a digital SIM embedded in your phone. It activates via a QR code without a physical card, connecting you to a local premium carrier network.

Most flagship phones from 2018 onward: iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20+ and similar. Consult our compatibility page for the definitive list.

Upon payment, we email you a QR code. Within your phone's 'Add Cellular Plan' settings, scan it, and the eSIM installs in under a minute.

Yes. The eSIM operates as a secondary line; your primary SIM remains active. Calls/SMS will continue on your home number while data is routed through the eSIM.

Our plans are data-only. You can still conduct voice/video calls via WhatsApp, FaceTime, Telegram, or any VoIP app over the ESIMFlyer data connection.

Yes. From your ESIMFlyer account, you can add data/days to the same eSIM profile or purchase a new plan; changes are applied in seconds.

ESIMFlyer leverages top-tier local carriers at your destination, ensuring robust coverage in cities, airports, and key business districts.

No. ESIMFlyer plans are prepaid and commitment-free. The price you see is the price you pay, with no unexpected bills.

Not upon installation. The plan's duration begins the moment you first connect to the destination network, ensuring you maximize your usage.

Access our 24/7 live support directly from your ESIMFlyer account or our website; most issues are resolved within minutes.

For the majority of countries, no KYC or passport verification is required. Certain regions may mandate additional documentation by local law; this will be noted on the product page.

No. WhatsApp remains linked to your primary SIM number; the eSIM exclusively provides data connectivity.

Yes. Personal Hotspot functionality is fully supported, allowing you to share ESIMFlyer data with tablets, laptops, or a colleague's phone.

Yes, if the fault lies with ESIMFlyer, we issue a full refund. Used plans receive a transparent prorated refund; full details are in our refund policy.

Dial *#06# from your phone's dialer; if an EID is displayed, eSIM is supported. You can also quickly verify compatibility on our device support page.

Country-specific plans function solely within that country. Regional plans (e.g., Europe, Asia, Global) cover multiple countries; each product page details the exact coverage area.